Are your relationships transactional or communal? How do you know?

“Every one that thirsteth, come ye to the waters, and he that hath no money; come ye, buy, and eat; yea, come, buy wine and milk without money and without price.” Isaiah 55:1

In a communal relationship, individuals focus on the well-being and care of the other person without expecting immediate or direct reciprocity. Acts of kindness or support are given from a place of love, concern, or a sense of duty. The relationships itself holds value rather than the value of the act performed. In these types of relationships, give and take feels natural. These relationships constitute your support network. Examples of these types of relationships are friendships, family members, or marriage partners. But it’s not restricted to that. Larger groups can be communal in relationship as well. Communal relationships rely on trust and a valuing of the common good. Early humans used communal parenting, for example, to increase the likelihood that young humans would thrive. In our modern society, our communal parenting usually involves payment, which makes it the other type of relationship: transactional.

In a transactional relationship, there is an exchange that must be roughly equal in value to the participants. The primary motivation in these relationships is self-interest and fairness. Direct reciprocity is expected and should be either immediate or soon enough to be tracked. These types of relationships are less emotionally invested and are conditional on equivalent value from both sides. Examples of transactional relationships are business partnerships, professional networks, customer to business relationships (even in care-based transactions like daycare, teaching, or health care), and politics.

Certain relationships naturally tend to be communal, whereas others tend to be transactional. For example, even if you are a regular at a specific restaurant, you aren’t going to eat your meal, then wave to the owner on the way out and say “Hey, next time you can just come over to my place for dinner! We good?” Likewise, you aren’t going to tip your child proportional to the level of service when they make you breakfast in bed for Mother’s Day, or if you do, you just might end up the subject of a future therapy session. When your boss says “We’re all one big family here at Big Corporation!” well, that just means she wants everyone to get along, but the reality is that it’s not a family, even if everyone goes to Happy Hour together once a week. It’s a job, and jobs are transactional. The limits of that communal relationship will be tested if you find out that someone took too much credit for your work or that they are doing less for more pay. You could, I suppose, have a collective of artists creating a project, and the lines might get a little blurred between communal and transactional. Or you might as a family have extremely “fair-minded” parents who send everyone a monthly bill of who owes what to your parents for various financial help they’ve given their kids.[1] Or you could, perhaps, enter a marriage contract with Tom Cruise detailing exactly what you will give (a child, a certain amount of sex and companionship) and what you will get (career boost, a set number of vacations, plastic surgery) for a specific amount of time.

When we think of a relationship as communal but the other person treats it as transactional, it gets weird. When someone treats a transactional relationship like a communal one, it doesn’t usually raise our hackles as much. It can increase our trust and lower our defenses. Most people prefer communal relationships. They feel better, more human, more enjoyable, more supportive.

But there are some types of people who are prone to default to transactional relationships rather than communal, even when a communal relationship is more appropriate.

Narcissists. People who are hyper-focused on their own self-interests have a hard time understanding communal relationships.

Machiavellian types. Manipulative and strategic thinkers view relationships in terms of power dynamics and personal advantage. A former colleague of mine who was Indian said that he would never want to work in India again because in India, every relationship was master and slave. You were either the master or the slave. He found relationships in business in America to be much more collegial and less power-driven.

Low empathy. People who struggle to empathize with others may not see the value in communal relationships. They may view relationships in terms of benefits rather than emotional connection.

Emotionally neglected. People who grew up with emotionally distant families may not have learned how to form emotional bonds, so they may default to scorekeeping in relationships.

Transactional parents. People whose parents modeled self-reliance, competition among family members, or who were over-focused on material success may have taught their children to treat relationships as transactional rather than communal. If people see relationships as a means to an end rather than of intrinsic value, they may default to transactional relationships.

Insecure attachment. People with avoidant or insecure attachment styles often struggle with vulnerability and intimacy, preferring to keep relationships on a surface level to avoid emotional complexity. This is also true of those who have been hurt or betrayed in past relationships and no longer feel able to trust.

Economically insecure upbringing. Those who were raised in a scarce environment such as poverty or instability may have a difficult time building relationships that are not transactional.

Controlling individuals. People who fear losing control or being dependent on others may resort to transactional relationships where it is easier to feel in control of outcomes.

Many years ago, I had a conversation with a high-ranking executive at American Express who was from India. When he discovered I was Mormon he said how wonderful the Mormon communities were, comparing it to Indian communities in the United States. He said that any time you moved, you immediately had a new family waiting to embrace you, to help you move, help you with child-care, give you local advice, and befriend you. While I think that is certainly less true now than it was then, due to various factors, it’s still the reason many dislike the institutional church but like their local wards.

And yet, there are certain facets to the Church that are deliberately transactional, which undermines the communal aspect of belonging to a church. A few that readily come to mind: tithing settlement, disciplinary councils / policing each others’ social media or behaviors, hierarchical callings, how assignments are extended, being “voluntold” to do something. When this balance is off, people feel taken advantage of or that the relationship is not really reciprocal. The problem with scorekeeping is that the other person can scorekeep you right back, and you probably both end up feeling like you got ripped off.

While those things I just listed are kind of unique to the LDS church, what I found interesting a few weeks ago when I was writing the post about Google reviews of other churches is that they all suffer from this same tension between communal and transactional approaches to the members. Negative reviews for those non-LDS churches were also complaining about feeling like an ATM, or like the church had dialed down on what they (the members) valued while ratcheting up the requests (and guilt-trips) for donations. They disliked the congregant to pastor ratio and that pastors were pre-filming their sermons for a larger audience and not “performing” in person. Less value for the same money. Spiritual shrinkflation of sorts.

  • Have you been in a relationship that felt too transactional when you thought it should be communal?
  • Do you struggle with pushing relationships to be transactional, due to personal traits or life experience? What have you done to overcome this and be more trusting?
  • Was your family transactional or communal? Were there exceptions?
  • In your experience, is the church more transactional or communal? What is the right balance? What could be done to improve it?

Discuss.

[1] Using clip art of hands holding bags of money. Very creative.