There was a recent Reddit post from a non-Mormon who attended a sacrament meeting. This specific person likes to attend various types of services, and he mentioned the contrast to other churches. His experience with the service itself was overall not great, although the people were so wonderful and nice, and such good examples of people living Christian lives that he said he would attend again. Here are some of the things he said about the service he attended:

The service itself was… dry as a bone. Truly the driest “sermon” I have ever experienced? 3 hymns, communion (what I understand is referred to as “sacrament,”) the bishop spoke a little, then another leader (deacon?) What threw me off initially was a lengthy town hall vibe vote at the beginning with many Mormon-ese terms like “quorum” (?) etc. going thru all the leadership from the local church level to the “president.” Frankly, this was off-putting to an outsider coming for spiritual content. The terminology like “president,” council etc. did not sound church appropriate but more like a business meeting.

The rest of the entire sermon was around “temple” which was not relatable either. No real discussion of any figure like God, Jesus Christ, angels, Joseph Smith, etc. or scripture. What goes on inside the temple was not described, only the importance of going and again NUMBERS like percentages of the local church who had endowment (another Mormon term.)

Overall, it left me wanting. Spiritual edification / growth = 0%. Felt like a club, not permeable.

It sounds like this was possibly a ward conference week or something because in the comments, it was discussed that the meeting involved a lot of what we would call “ward business,” sustainings and reading numbers. He also described the building itself:

The church building itself was interesting. When I step into a Catholic cathedral, Greek Orthodox church, or even pentecostal protestant space, I will pick up on a “feeling” there sometimes which could be described as mystical, a presence, spiritual, etc. I sometimes interpret this as the Holy Spirit or presence of God. In the LDS church I felt absolutely nothing different than an office. It had a stark environment.

Perhaps the consecrated temples (which the public are not allowed to enter) is where a Holy Ghost feeling is.

He only had one doctrinal quibble to share which kind of goes along with the rest of the “low church” issues that have already been described.

I actually am fine with many of the unique theological beliefs. I just wanted to share there was only one main thing that made me uncomfortable and that was clear water being used during sacrament. Jesus Christ himself instituted that procedure, and used wine. Any form of fruit of the vine would do, I’ve seen churches use grape juice which is fine, doesn’t need to be fermented if alcohol is the issue. But the form is important because it’s all about the precious blood. The power is in the blood. Blood is red. Jesus Christ said, “Heaven and earth will pass away, but my words will not pass away.” Therefore, he would not go back on his word and change it from the wine to plain water. That feels sacrilegious to me. Probably after doing it this way for a few generations it’s now “the norm” for everyone. I could squint and imagine myself as a church member, but I would have a very difficult time throwing back plain water during communion. 🤷🏻‍♂️

Reading through this outsider perspective on the church services reminded me of a few things: bringing investigators to church meetings as a missionary, and bringing the French foreign exchange student who stayed with us to church. When you bring an outsider, you suddenly see things from a totally different perspective. It’s like the old joke about a new fish being introduced to the fishbowl. He swims around a bit, then says to the others “Hey, guys, how’s the water?” and one of the fish who’s been in the bowl forever says to another who’s also been there forever, “What the hell’s water?”

One story of investigators that I shared in my mission memoir was two young women who showed up with a chapel card they had received in a street contact. Since they came in after the meeting started, they were sitting alone toward the back of the chapel. When the sacrament tray was offered to them, they sheepishly started to take a piece of bread, not knowing how the “communion” worked when the senior missionary sitting on the stand jumped to his feet pointing at them and shouted “Sueltalo!” (Drop it!) He was concerned that letting anyone “unworthy” partake of it, which he believed included an investigator, was forbidden per the Book of Mormon, and that it was his priesthood duty to prevent it. They ran out in embarrassment and were never seen again, obviously. He and I had words after the meeting, and neither one of us left that discussion with a changed mind.

When the 14-year old French boy was staying with us as a foreign exchange student, we asked if he wanted to come to church, and he did. When he came downstairs, ready to go in a tee shirt and jeans, we figured he might feel uncomfortable and said people tended to dress up a bit more, and offered a button down shirt to him which he wore with his jeans and sneakers. He was definitely bewildered by the service (although his English was pretty good). He was impressed that our oldest two blessed and passed the communion, but overall, I think as a Catholic he was surprised by how dressed up the people were but how minimalist and business-like the meeting itself was. To those with a “high church” ritualistic service expectation, Mormon church services can seem soulless and devoid of meaning, like a town hall or business meeting. Even the lighting seems like a business office more than a church.

After reading this outsider’s perspective on Reddit, I remembered an old post I did years ago about the reviews given by outsiders as they visited church sites. They were often negative about the LDS-run sites (vs. the Community of Christ sites) because the historical content was often dubious when staffed by missionaries who weren’t given accurate information, and the focus was on proselytizing or manufacturing “testimony” experiences that made outsiders uncomfortable. But that’s a different type of experience because you are on vacation, going to see something historically or culturally significant. You aren’t seeking a spiritual church experience. If you go to the church service, I have to think you assume it’s going to be a spiritual or inspiring experience.

That led me to take a look at the Google reviews of the local ward buildings. What I found was kind of a joke. The majority of the reviews were super positive from ward members who had clearly been assigned to write these unrealistically positive reviews. Some of these were kind of ridiculous; I honestly think these hurt the church’s image rather than helping it because they just seem fake and weird. A few were from people who said “I have never even been here,” meaning that the Google algo sent them an invite to review, but they didn’t realize they had been close enough to the building for long enough that Google thought they attended (?) I think. A few said it was a good place to vote, meaning they didn’t actually attend a service.

For nearly all of the buildings, there were negative reviews stating that the phone number didn’t work, was a fax machine, or that nobody answered it or replied to messages. That seems like something the Church needs to address, and I can see why it happens: we don’t have an actual clergy. Everyone has a full time job elsewhere. Nobody is responsible. I bet the local leaders don’t even have the ability to fix these problems. Additionally, nobody is replying to the reviews, and I know as a small business owner that Google hates that. You have to respond to every review, both positive and negative. Most of the other churches are replying to their reviews, some to all of the reviews, and others just trying to address negative reviews.

Some of the reviews can be identified as coming from outsiders, though, and to me as a former missionary and a person who is interested in looking at things from a fresh perspective, these are the ones that are actually interesting. Here are a few:

Two stars. It was… OK. The service was really boring. More like a business meeting. The people are very fake and the way they try to relate to young people is really cringe. The speech given was vapid.

I mean, that seems fair. If church is boring to the members, the church blames the members. But what are you going to do if it’s boring to outsiders? Blame them? Good luck with that.

Two stars. I wish these people would stop spreading the fake book of mormon and really get to know the truth! They do everything pagan and have every excuse for it.

Oh, brother. Here’s a thought, obvious Evangelical lady, take a look in the mirror first.

One star. Not a church, just a house with cultists. Should be removed from Google maps.

See my previous comment. Also, I would love to set these last two commenters up on a date. They seem to be hearing the same sermons at their megachurch. This same ward clearly had some big time tea spilled six years ago as evidenced by a few related comments about a specific bishop breaking confidentiality regarding someone’s marriage. The drama!

One star. Very judge mental. What are the rules when your bishop breaks confidentiality, Does not have permission. Permission to talk to the others of the church about your issues. In my case bishop H broke confidentiality. I will not come back to your church. Will allow friends to learn, as well from this. So others don’t get victimized as well.

One star. Nice ward. Nice people. Bishop broke member confidentiality. Some very judgmental. You wonder why your BLITZ’S don’t work. Bishop H. If anyone would have understand. It would have been you. Stake President tells us u used to be a drug, alcohol booze hound. Now they have a white shirt and tie on you. And you pretend to play the churches game. When we met Bishop H. You didn’t act like a bishop. Swearing in your office. Getting in my face outside. Remember cell phones have cameras. Then you went behind my back and spoke to other church members behind my back. This is why your ward is so small. We see right through the members bull. Its not the church. Its the fake people. I bet you will never admit. Mr H. That you helped try and ruin a 18 year marrage. With a disable wife and 2 kids. You left members on the street to die Bishop H. And you call yourself a bishop. You want a review of me. Well this is me this is the facts.

I mean, honestly, this sounds kind of like reality TV. Interestingly, NOBODY replied to any of the comments, which is quite different than the other churches’ reviews I read. That’s probably an issue with not having any local ownership of the Google page. Thanks, correlation. That’s probably a missed opportunity.

One star: they hate children

That definitely does not sound like the average ward to me, which makes me wonder what these kids did!

Three stars: I would have gone higher, but sometimes the building smells like piss.

Now that’s my favorite review, although it’s got to be an actual member. What do you expect with member volunteers doing all the “cleaning” often assigning kids to the tasks with little or no oversight (as a family activity), using chemicals that appear to be 99.999% water?

So, fair’s fair, just for contrast, here are some of the reviews of other congregations in the area. This is a huge Evangelical church in the neighborhood:

One star: Parking at this church is a nightmare. The main worship building is huge and designed like a concert venue. The volume of the music being played inside is obnoxiously loud, they do offer free hearing protection. There’s no choir, no classic gospel to lift souls, just a band jamming the new age gospel music. The pastors pre record the sermons? Just looking at the huge screen for like 15 minutes. I guess the pastors must be to busy being funny and hip to give the congregation their time? Six service times a week, and you have to talk for like a whole 20 minutes, accounting for laughter and applause pauses. I spend more time trying to navigate the parking lot, then the pastors spend preaching His word. Most important if you bring your bearded dragon with you, CCV will turn you away.

That last sentence was *chef’s kiss*. Here’s another.

One star: When I first moved to the area I saw all these CCV stickers on cars and assumed it was a driving school, since everyone with them seemed to have not quite figured out how to drive, things like safely handling a vehicle, maintaining a safe and legal speed, indicating a lane change, obeying stop signs and red lights, all seemed like foreign concepts to these people. Now that I know it’s a church, I suggest they open a driving school for their members.

That’s kind of hilarious. There were quite a few negative reviews from former LGBTQ members, several complaints about lack of financial transparency and accusing the church of being too money-grubbing, and a LOT of complaints that the services were pre-recorded and played on a big screen which seemed done to save costs and keep staffing down while filling the coffers. Tons of complaints about parking (their campus is truly huge), and quite a few complaints that the pastors were extremely dismissive of Covid, despite people having suffered as relatives died.

Well, that’s it for my Church reviews roundup. Now it’s your turn.

  • Have you brought an outsider to church? What was their perspective? Did it alert you to things you took for granted?
  • How can the church make its services better for non-members?
  • Have you ever written a review of the local ward? Have you read them?
  • Share any church reviews in your area that are interesting.

Discuss.